top of page

Privacy Policy

Thank you for choosing to be part of I Knit Pretty Ltd. We're committed to protecting your personal information and your right to privacy is very important to us. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at hello@iknitpretty.com

When you visit our website www.iknitpretty.com, and use our services, you trust us with your personal information. In this privacy policy, we try to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Site and our services. 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Also as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 
 

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Legitimate interest

In these specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address. We may also require your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

 

HOW DO WE USE YOUR INFORMATION?

We use the information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this

information to communicate with you and screen our orders for potential risk or fraud. 


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use our Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also share your details with our couriers in order to fulfil your orders. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

Consent

In specific situations, we can collect and process your data with your consent such as when you sign up to receive our email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with each particular service.


YOUR RIGHTS

If you are a EU resident, you have the right to request personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@iknitpretty.com or by mail using the details provided below:

 

I Knit Pretty Ltd

The Barn

18 Green Park

Ferring

BN12 6QX

bottom of page